Wonderhood recognizes the importance of our customers’ privacy. This Policy describes:
How and why we collect your personal information.
How your information is used and protected.
When and with whom we share your information.
The choices you can make about how we collect, use, and share your information.
Information We Collect
We collect personal information about you in order to deliver the products you purchase and improve your shopping experience. We limit the amount of personal information collected only to what we need to support the intended purpose of the collection.
Information You Give Us
We collect personal information from you in a variety of ways, including when you:
- Create an account on one of our website;
- Make an online purchase from us;
- Request customer service or contact us;
- Submit a Wonderhood photograph, story, testimonial, review, or other user-provided content that may be posted on the site;
- Participate in a contest, sweepstake, promotion, or survey; or
- Otherwise submit personal information to us along with any related content of the communication.
Personal information is information that identifies you or is linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.
Automated Information Collection
We receive and store certain types of information when you interact with our website, emails, and online advertising. Our purpose is to allow the website to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:
We may collect technical information such as your internet protocol address, the address of a referring website, if any, and the path you take through our websites.
We use “cookies” to recognize you as you use or return to our site so that we can provide a continuous and more personalized shopping experience for you.
We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if advertisements and promotions on our website and other sites were effective.
How We Disclose Your Information Outside Wonderhood
Wonderhood does not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.
We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, and payment card processors. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Wonderhood maintain facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.
Legal Requirements and Protection of Our Company and Others
We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of Wonderhood, our customers, our associates, or any other person, or where otherwise required by law.
We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, and new product announcements. We use the following standards for marketing communications:
We use an opt-in standard for phone and text messages. We also use an opt-in standard for sharing personal information with third parties for marketing purposes. Opt-in means we will only conduct the activity with your express consent.
We use an opt-out standard for email or for other communications like mail. Opt-out means we consider your consent is implied, but will stop the activity on your request.
Please allow sufficient time for your preferences to be processed. It may take up to 14 days to process your requests.
Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
Third Party Tracking and Online Advertising
We may permit third party ad networks, social media companies, and other third party services to collect information about browsing behavior from visitors to our website through cookies, social plug-ins, or other tracking technology. We may permit third party online advertising networks to collect information about your use of our website over time so that they may play or display ads that may be relevant to your interests on our Service as well as on other websites or services. Typically, the information is collected through cookies or similar tracking technologies. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools.
How to Access and Update Your Information
Wonderhood takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:
If you have created an account on our website, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
How We Secure Your Information
Securing your information is a company priority. Whether you are shopping on our website or at our retailer partners, we use reasonable security measures to help protect the confidentiality of personal information.
Your account information is protected by the password you use to access your online account. Please keep this password confidential.
Privacy of Children Online
We are committed to protecting children’s online privacy. Our website is for a general audience and is not geared towards children. In order to protect the privacy of children, the Wonderhood website and mobile applications do not knowingly collect personal information from children under the age of 13 without prior parental consent. Please contact us via the “Contact Us” section of this Policy if you believe we may have collected information from your child and we will work to delete it.
Email Wonderhood customer service at: firstname.lastname@example.org.
302 West 86th Street, 8B
New York, NY 10024